This article will shed some light on Lowe’s Return Policy. Every company needs its customers to stay satisfied and don’t shift it trusts to another company. We are here today to explain the return policy and what is the information that is included in this policy. This information can help you after you buy your product from Lowes and may also encourage you to buy more and try new things.
Lowe’s Return Policy
This policy states that the customers will have 90 days to themselves to make a decision whether they want to return the product or not. After 90 days the product can not be returned. This is for the products to be returned within the United States. Once you request a return they will try to do either of the three things.
- Repair the product
- Replace the product
- Refund the money
So, when you return your product, the first approach the company will take will be to repair the product. If they are not able to do so, then they might offer you the same product but a new piece. If you don’t want it and if you are eligible for a refund then you may ask for your refund in which case you will get the refund in the form of your original payment.
Holiday Season Lowe’s Return Policy
The holiday season is different and hence the return policy also differs. The number of days changes and there is a very specific mention of that. So, at the time of winter, you must return your product before 31st December on that same holiday season you bought. From 1st January, you will not be able to return the products in any way. After 1st January, you will have 30 days to return your product if it falls under the major appliances category. These could be television, washing machines, refrigerator, etc.
Lowe’s Return Policy Process
If you have made up your mind to return the product back to Lowes then you should read this section carefully to know how to do so. You can return your product in either of the two ways. You can take back the product to the store and return it or you can use the parcel system to return the product to the company.
Return At Store
- Wrap back the product properly.
- Don’t miss out on any product parts.
- Take the purchase proof i.e. the receipt of the product.
- Go to any Lowe’s store and request to return the product.
This will complete your return process at the store and also you will have to mention the reason for making the return. From that, the company will try to help you. They will provide you the Lowe’s Exchange Policy option or the Lowe’s Refund Policy option or even try to repair the product if that is your case. Another method is to return the product using the company’s parcel system.
Return Through Parcel
- Pack the product carefully.
- Include all the components of the product that came along with that.
- If the product came disassembled then it should be sent disassembled too.
- Stick the return label on the package.
- Then drop the package to the near parcel carrier.
This should complete your return through the parcel system. Once the package is reached to the company, you will be notified at the process will move ahead. The return label comes with the parcel itself or you can also generate it from the website. The shipping charges will not be refunded. You can ask for a return even in the case when the parcel you got was damaged while shipping. For this contact, the company and they will pick up the product.
Yes, you can request a return even if you have lost your receipt as per the Lowe’s Return Policy. Lowe will help you to find the receipt on their database and if found they will accept your return request. You will have to give your card details through which you made the payment and the store will search for it and will accept the return if found. If you made a cash payment then you will need to remember the date you made the purchase and what all products you bought and minute information like that to help the store track down your purchase.
Lowe’s Exchange Policy
The company also has an exchange policy in place. When you make a return request, the company will offer you an exchange. You may get the same product in exchange. You may not ask for a different product, you may ask for a different color or size but the product needs to be the same. This is the terms of Lowe’s Exchange Policy. You cannot ask for a lower price or higher price product and then ask for a refund or pay extra respectively.
Lowe’s Refund Policy
This policy is only possible when you do not want a repair or the exchange of product and you are only looking for a refund. Now, the company will only refund your product if you did not damage the product or you made the return properly and followed the rules of Lowe’s return policy. The refund will take place in the same method as the method you used while making the purchase.
If you want to reach the Pro services desk then dial, 1-844-569-4776.
If you are looking to dial for Sales & Product Assistance 1-877-465-6937
Want to dial to the customer care number? Here, 1-800-445-6937
You can also email the company on [email protected]
This brings us to the end of our article Lowe’s Return Policy. We hope our information was relevant to your query. We tried to add every information that may arise from a return process such as Lowe’s Exchange policy and Lowe’s Refund Policy. Our motive was to bring all the information together so that you find it easy to locate the answer to your query. You can also save some money through Lowe’s price match policy. If there remains any doubt then feel free to write to us in the comment box below and we will revert back to you as soon as possible.